Terms and conditions

At the Excel-Expert.com we our proud of our flexible approach to the way we work with our clients. The following is provided as a guide to the way we work in partnership with our clients.

Quotes

Where possible all quotes are supplied with a mock up of the final product. This allows you to see and alter the final product before it goes in to development.

Beta Versions

During the development we will issue our clients with “beta” versions of the final application. These serve two purposes (1) you get to see how the final version is developing and (2) we both get to test that the programming performs as expected.

These beta versions will be incomplete and shouldn’t be treated as the final product.

Bug Fixing

All bug fixing is free for the first year if caused by our programming.

Free 90 Days of Tweaking

After your project is completed we will provide tweaks and adjustments for free for 90 days – this is to ensure the final product is exactly what you want. The only limitation is that the tweaks and adjustments are to remain in the spirit/specification of the original project.

After 90 days, any bug fixing and tweaking is chargeable by the hour.

Project Delivery

All projects are developed in an open way complete with all development files. This means that the project can be further developed by the Excel-Expert.com, you or any other third party company.

Quotations

Dependent on the nature of the project I will provide either a fixed price quotation, an estimate based on hourly rates or a phased estimate for the work.

Fixed Price Quotation

This will be based on the time estimated to carry out the work and will not vary should the project over run. The quotation will only cover the work specified prior to the project starting and any additional work will be charged separately.

Hourly Rate Estimate

For projects that are harder to provide an initial specification for, I will provide an estimate based on the number of hours I would predict the project would take based on the details provided up until that point.

A 15% allowance is allowed for over runs.

Phased Estimate Quotation

For larger and more complicated projects it may not be possible to accurately estimate the amount of time needed to complete the project. In these cases I will provide just an estimate on the number of hours needed to complete the work.

To ensure the project doesn’t over run I will break the project down in to phases. Each phase will then be reviewed with the client as it reaches completion. If needed, subsequent phases will be reassessed and maybe re-estimated.

Quotation Variations

Sometimes it becomes necessary to change the specification of a project part way through the project. If this results in extra work, this will be quoted for separately requiring a separate order.

On Site Work (UK)

If work is required on the clients site, travel, accommodation and sustenance costs will be payable by the client within 7 days.

On Site Work (Abroad)

If work is required on the clients site abroad travel, accommodation and sustenance costs will be payable by the client in advance.

Payments

Unless by prior arrangement, the payment for smaller projects becomes due on completion. Once payment is received the files will be released to the client.

For larger projects payment terms will be negotiated prior to starting work.

Preferred Payment Methods

Our preferred payment method is by PayPal. Payment by cheque is accepted but may delay the releasing of project files while the payment clears.

We do not accept payments via Western Union, ever!

Further Details

For more information on the way we work (AKA our terms and conditions) please contact us by clicking here.

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