Frequently Asked Questions

If you have any questions please email them to us. We will normally answer your questions on the same day we receive them.

In the mean time read some of our more popular frequently asked questions.

Where are you based and where do you work?

Although Excel-Expert.com is based in the UK, we work all around the world. Previous clients come from the UK, USA, Europe and Australia.

Do you provide on-site services?

Yes we do and we travel anywhere in the World! However, travel and accommodation are to be met by the client directly, in full and in advance.

What quotation terms do you offer?

We can provide quotation terms to suit your business needs. We can quote hourly/daily/weekly rates or we can quote a fixed price for a project.

What payment methods do you accept?

We accept payments by cheque, cash or direct payment in to a bank account. We also accept payment by PayPal. Please note we operate on a cleared funds basis and may not release the project until funds have cleared. Clients are responsible for all banking charges (PayPal fees, exchange commissions etc). We do not accept payment by Western Unions under any circumstances

What are your payment terms?

Orders under £400(GBP) will need 100% payment in advance. Larger orders require a 50% deposit, with the remaining balance payable on completion of the project.

How can I ensure my project is proceeding as expected?

During the development process we will issue beta versions of the project at key points. This allows you to monitor the progress of your work and to test the project performs as expected.

Beta copies are work in progress only and should not be used for anything other than testing.

What size projects does the Excel-Expert work on?

We work on projects of all sizes. As the old saying goes, “No job too big, no job too small”

What guaranties do you offer

If you find any bugs in your project in the first year we will fix it free of charge, as long as it remains within the scope of the original project.